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Customer Care

At You Knitted, we believe every interaction should reflect the same care, love, and intentionality that goes into our garments. From the moment you place your order to the day your piece arrives, we’re here to make your experience as smooth and meaningful as possible.

Our Commitment

Your satisfaction matters to us. Each item is made to order with precision, prayer, and purpose. We take pride in our craftsmanship and quality, and we want you to love your purchase as much as we loved creating it.

If you ever have questions about your order, product details, or sizing, our team is ready to help.

📧 Contact us: info@youknitted.com

Our customer care team typically responds within 1–2 business days (excluding weekends and holidays).

Shipping Policy
Thank you for shopping with us! We want your order to arrive quickly, safely, and smoothly. Please review our shipping policy below.

Made to Order
Each piece is crafted individually for every customer to ensure exceptional quality and uniqueness. Please note that, due to this personalized process, shipping times may vary. Below are estimates only.

Processing Times
⚬ All orders are processed within 2–3 business days (excluding weekends and holidays).
⚬ You will receive an email confirmation with tracking details once your order has shipped.

Estimated Delivery Times
⚬ Standard Shipping (U.S.): 5–7+ business days.
⚬ International Shipping: 7–14+ business days (may vary by destination).
Please note: delivery times are estimates only and may vary due to carrier delays or customs processing.

International Shipping
⚬ We ship worldwide. Shipping rates and times vary by country.
⚬ International customers are responsible for any customs duties, import taxes, or fees that may apply.

Order Tracking
⚬ Once your order ships, you’ll receive a tracking number by email.
⚬ Please allow up to 24 hours for tracking information to update.

Shipping Address
⚬ Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses or phone numbers.

Lost, Delayed, or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.
Include in your email:
⚬ Your order number
⚬ Photos, where relevant, of the issue
* While we work with reliable carriers, we cannot be held responsible for delays once the package is in transit.

Refund, Returns & Exchanges Policy

At You Knitted, every piece is crafted with care and intention—made to order, just for you. Because each garment is created specifically for your order, we’re unable to accept general returns. However, we always stand behind the quality of our products and want you to be fully satisfied.

Returns & Refunds

All sales are final due to the made-to-order nature of our items, unless your order arrives damaged, defective, or not as described.
If this occurs, please contact us within 7 days of delivery with clear photos of the issue. We’ll review your claim and make it right through a replacement or refund.

Exchanges

Need a different size? We’re happy to help. You may request an exchange within 30 days of delivery.

⚬ Items must be unworn, unused, and in original condition.

⚬ Customers are responsible for return shipping costs.

⚬ Once we receive and inspect the return, we’ll process the exchange and ship the new size.

Limit: 1 exchange per order.

Order Cancellations

Orders can be canceled within 24 hours of purchase. After this window, production begins and cancellations or refunds cannot be processed.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@youknitted.com so we can evaluate the issue and resolve it promptly.

Thank you for shopping with You Knitted—each garment is created with love, purpose, and care. We’re here to help with any questions or concerns.

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Filters

You Can Sit With Us Unisex Tee

Wake Up Unisex Long Sleeve Tee

Touched By God Unisex Hoodie

Such a Time as This Tote Bag

Love Like Jesus Tote Bag

Handmade By God Unisex Tee

Dear Person Behind Me Unisex Tee

Dear Person Behind Me Unisex Long Sleeve Tee

Dear Person Behind Me Unisex Hoodie

Cool Moms Love Jesus Tote Bag

BY HIS STRIPES TOTE BAG